But, there are no details on an ETA for a fix yet. The Amazon team is already aware of the issue and is working to resolve it. Official acknowledgment, and a workaround If this continues, check your internet connection.” Everything is updated and current. It plays the preview for a show and then screen shows message: “Video Not Available. In other cases, users can open Prime Video and view content previews, but the error will appear when selecting an item.Īpple TV app quit playing content. Unplugged the modem and plugged it back in. Can watch on my phone, laptop, and fire tv. I can’t open my prime video app on my Apple TV. In some cases, the error prevents Apple TV users from opening the Prime Video app. However, currently, Apple TV users are facing an issue with ‘Internet Connectivity Problem’ error messages that do not allow them to stream content.Īmazon Prime Video ‘Internet Connectivity Problem’ on Apple TVĪccording to multiple reports, the issue in question appears suddenly and does not allow the use of the service ( 1, 2). The app is available for mobile devices (including tablets) and Smart TVs. Prime Video users can access it through dedicated apps and the website. It is part of the Amazon Prime subscription service. Prime Video is Amazon’s video streaming service.
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